Refund Policy

• You have the right, within 14 days from the date of delivery of the Product,  to request  a full refund on any non-faulty Product on website. 
• You have the right, within 30 days from the date of purchasing of the Product, to request via our customer services team a refund in the event that the Product bares a manufacturing defect, is faulty or was supplied incorrectly.
• You'll be refunded your money with the same payment method used for placing your order.
• When you opt for an order/item return, return shipping fees are subtracted from the return amount in addition to deducting the original delivery fees. You can have a look at the return fees per zone here.

Exchange service is not available on the website.

Exchange/refund through one of U.S. Polo Assn. stores is not available for item purchased on the website.

Steps for requesting a refund:

• In case of checkoing out after creating your own account: 

• • For Full Order Refund: Once you log in to your account and open your orders, you can view your order summary on the page. If you wish to refund the whole order, you will just have to click on "Return Order" button corresponding to order that you wish to return.
  • For Partial Refund (Specific Items):* Once you log in to your account and open your orders, you can view your order summary on the page. If you wish to refund a specific item/items from the order, you will have to open "view" the order details and click on "Return Items" button corresponding to the piece that you wish to return.
• In case of guest checkout: 

• • Please send the below info to support@uspoloeg.com with email subject "Refund - your Order ID"
    • Full Name
    • Order ID
    • Purchase Date
    • Return Items (SKU no) & QTY
    • Return Reason

Important Notes

In all events, any Returned Products must be in their original and re-sellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt.

For hygiene and safety reasons, swimwear, underwear, lingerie, sunglasses and earrings cannot be refunded unless there is a clear manufacturing defect or were supplied incorrectly. Any taxes applicable to the Products shall be borne by you and us, as the case may be. 

Promotional offers

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply.   Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period.   Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated.   We reserve the right to amend or terminate a promotion at any time without notice.

In case of Buy x Get x promotions or special promotions that are dependent on number of purchased items/ total order value, partial order cancellation/refund is not allowed. If you intend to cancel/refund an item out of your order, you shall cancel/refund the entire order.

*Partial returns do not apply for orders placed by ValU, Sympl, Bank installments, & Premium, you can ONLY fully return the order and get full refund amount.