After placing your order, it's not possible to edit the order. Alternatively you can cancel the order and replace another one.
How can I access my order details?/How can find my order number?
If you have created an account, you will be able to check your order details from "My Account" page under "Order History" tab.
In case you checked out as a guest, you can go back to the order confirmation email and review your order.
I didn't receive my order confirmation
In case you did not recieve your order confirmation email, please send us atsupport@uspoloeg.comwith the time and date you placed your order, your order ID if you have it and we will take care of the issue.
My order got canceled without notifying me
Whenever we cancel an order, we send you an email notification. If otherwise occured, please send us atsupport@uspoloeg.comto inquire about the cancelation reason. Most of times orders get canceled due to stock inavailability.
I received the wrong order. My order is missing items.
You can send us atsupport@uspoloeg.comclarifing your case. We'll advise you on further steps.
Do you offer gift wrapping/gift receipt?
Unfortunately not.
Can I add different billing addres from shipping address?
Unfortunately, we don't offer this feature yet.
Shipping & Delivery
When will my order be shipped?
We usually ship orders in a max of 24 hours from receiving your order. If you feel your order hasn't been shipped within this duration, please contact our customer service atsupport@uspoloeg.com
When will my order be delivered?
For Greater Cairo and Giza, orders are delivered in 2-3 business days.
For Alexandria, orders are delivered in 3-5 business days
For other governorates, delivery might take up to 7 business days.
If you feel your order hasn't been shipped within this duration, please contact our customer service atsupport@uspoloeg.com
How can I track my order status?
If you have created an account, you will be able to check your order details from "My Account" page under "Order History" tab.
In case you checked out as a guest, you can send us atsupport@uspoloeg.comand we will update you with your order status.
I don't find my neighborhood in the aera menu under address section:
We try to update our neighborhoods list every now & then to make sure we accomadate every zone. However, if you see your neighborhood isn't listed, please select the nearest zone possible and make sure to clearly write your address and clarify to the courier your exact location once you receive a call.
How much will I be charged for shipping?
Shipping charges are stated in thispage, with the rate for each zone.
Can I open the package before receiving the order?
We are sorry, we don't allow the order to be unsealed except after accepting receipt of the order & paying for it.
If you have a problem with the size or you didn't like the product, you can request a return and we'll send the courier to pick the return from you.
My order status changed to "Delivered" although I didn't receive it.
In case you receive a notification that you order was delivered, yet you didn't receive it, please report this incident instantly and send us atsupport@uspoloeg.com
I want to report a courier behavior, whom should I contact?
We'll be happy to listen to your concern through contacting our customer serviceatsupport@uspoloeg.com
I realized I entered the wrong address/mobile number, what should I do?
No worries, you can send you delivery correction note to our customer support team atsupport@uspoloeg.comand we'll communicate the update to the courier.